W: Hi Yoon-Ho. Do you have a minute? Anita and I need your assistance with our e-mails.
M: Sure. How can I help?
W: The system seems to be running very slow. We've been experiencing long delays in receiving e-mails, right Anita?
Anita: Yes. Since we have deadlines that are very time sensitive, can you look into this right away? M: You know, several people have already called us at the IT Department about it this morning-it's our top priority now.
Anita: Thanks. We're on our way to catch a flight now, but could you please call us when it's all taken care of?

2.
M: Emiko and Susan could you give me an update on the negotiations with the city to purchase insurance through our company?
W1: Well, the city officials expressed interest in buying insurance for all of their emergency vehicles, including ambulances, through us. I sent them a quote, but unfortunately, I'm still waiting to hear back.
W2: I've been working on the account with the city parks department, and I have the same problem. They haven't committed yet, either.
M: Hmm, we could offer them a reduced first-year rate. That might motivate them to make a final decision quickly.

3.
W: Riccardo, could you take a look at this invitation? It's a draft I put together for our upcoming fund-raiser. Your feedback would be helpful.
M: Sure. Hmm... It looks good, but we should have the live music start at the same time as dinner. Otherwise, there'll be very little time for the band to perform.
W: You're right. Anything else?
M: Let's add a line at the bottom with the name of our organization, since we're sponsoring the event.
W: OK, that's an easy addition.

4.
W: Antonio, I'd like your input about how we can make our spring athletic clothing line more original.
M: How about designing some geometric patterns that we can have printed onto our fabric? That would set our clothing apart from other brands that use muted, solid colors.
W: I like that idea, but I'm worried it would add a step or two to our production schedule. We have several hard deadlines coming up soon. Let's try designing one patterned fabric for this season's line. If everything goes smoothly, we can do more next season.

정말 어렵지만 이 지문들이 나와있는 책 뭔지 아시는 분 계실까요??