안녕하세요

토익스피킹 모의고사 풀고 있는데~

고객 서비스 직원의 자질이라는 파트6문제에서 저는 Being a good listener를 선택해서

아래와같은 문장으로 답변을 구성해봤는데 레벨 7을 목표로 하고 있어서 조언 부탁드립니다

okay. firstly it is obvious that some customer just want someone to listen th their opinion

listening carefully could help resolve the situation.

let me tell you my story. because it would be more effective.

last month, i was very angry with IK's comapny's poor quality. so i called the service agent

and the customer agent listened carefully my opinion and i was satisfied with it

and i use this products so far

and the second point i want say is that the company try to improve their service

to be specific, by listening to many customer's opinion the company will learn what is lacking in their service

so they can maintain their customer.

That's it

감사합니다.