조언 해주기 – 서비스 질 높이기

Question 10.

가족 단위의 손님들을 만족시키려면 어떻게 해야 할까?

(인사 및 문제 정리)Hello, this is Mike, your assistant returning your call. So I just received your message, and I am very glad to hear that customers liked our variety service and facilities. Also, you said that they loved the quality of the rooms that we provide. However, some of the customers complained that the hotel is not family oriented and child friendly, and some of the staffs don’t have the knowledge about children.  I think this is a serious problem, but here is some news for you.   

해결방안 :

1.     최근에 교육학을 전공한 직원을 이미 고용, 그들이 아이들과 효과적으로 소통할 수있을 것

2.    가족단위의 방문객들을 만족시키기 위하여 여러가지 프로그램들을 개발중이며 가족단위 투어가이드와 아이들을 위한 교육용 프로그램을 개발중

(주 해결 방안 제시) Well, good news is that we recently hired several employees who have majored in education and child development, so they will be able to interact with children customers effectively. (두 번째 해결방안-부가적)Also, we are currently developing some programs to please family guests. They are very family oriented, such as family tour guide and educational events for children guests. It will be beneficial to both parents and children while they stay in our hotel.

(끝 맺음) If you have further questions, please contact me, I’ll talk to you later, bye

항상 원하는 답변을 준 이후에 추가적으로 제공된 표현문구들 중에서 골라 쓰세요.

고득점을 위해서는 두번째 해결방안을 주시는 것이 좋습니다.

키워드는 항상 들은 대로 최대한 맞춰서 말해주시기 바랍니다.

part 6. Express an Opinion