14. Where do the listeners most likely work?
(A) At an accommodation facility
(B) At a travel agency
(C) At a film studio
(D) At a financial institution
15. What does the speaker request the listeners do?
15. What does the speaker request the listeners do?
(B) Review some guidelines
(C) Improve some service
(D) Give a presentation
16. What will the speaker do next?
(A) Create a marketing campaign
(B) Handle an employee complaint
(C) Distribute some documents
(D) Show a brief video
17. Where is this talk most likely taking place?
(A) On a bus
(B) On a ferry
(C) On an airplane
(C) On an airplane
18. Why does the speaker say, “It’s for your safety”?
(A) To suggest that an activity may be canceled
(B) To explain a decision by the company
(C) To stress the importance of a regulation
(D) To indicate that a barrier is necessary
19. What are the listeners able to do?
(A) Store items for free
(B) Enjoy a complimentary snack
(C) Purchase items at a discount
(D) Board a vehicle early
