13. What does the man want to purchase?
(A) Some posters
(B) Some decorations
(C) Some garments
(D) Some dishware
14. What does the man ask about?
(A) A date
(B) A location
(C) An estimate
(D) A discount
15. According to the woman, what can a business do?
(A) Expedite a service
(B) Change a design
(C) Offer free samples
(D) Provide a refund
16. What does the woman ask the man to do?
(A) Deliver a document to another department
(B) Show a new employee around an office
(C) Travel to meet some clients
(D) Interview some job candidates
17. What does the woman mean when she says, “It’s not a big deal”?
(A) She can contact a customer later.
(B) She can complete a project soon.
(C) She can postpone a staff meeting.
(D) She can get help from another colleague.
18. What does the man say about Mr. Lewis?
(A) He usually leads tours.
(B) He was recently hired.
(C) He is currently busy.
(D) He has to leave the office.
19. Look at the graphic. How much did the damaged item cost?
(A) $59
(B) $48
(C) $76
(D) $21
20. According to the man, what happened yesterday?
(A) A promotion was advertised.
(B) A new brand was introduced.
(C) A lineup was replaced.
(D) A catalog was published.
21. What does the woman decide to do?
(A) Exchange a product
(B) Accept a refund
(C) Use a store coupon
(D) Wait for a manager
