1. 

Q. Hello, is Sally Green available?

(a) I’ll let her know, thanks.

(b) She just started here.

(c) Please hold while I check.

(d) Nice talking to you, Sally.

2.

Q. I wouldn't mind a nice cup of tea.

(a) I agree. It tastes great.

(b) Let’s find a cafe, then.

(c) I’m glad you like it.

(d) One cup’s enough for me, too.

3.

Q. Excuse me. Have we met before?

(a) Right, we should meet more often.

(b) We were introduced last year.

(c) Sure. I’d love to sometime.

(d) It couldn’t have been that long.

4.

Q. I feel terrible about spilling coffee on your coat.

(a) Still, you could apologize.

(b) I promise to make it up to you.

(c) At least acknowledge your mistake.

(d) Don’t worry. These things happen.

5.

Q. Don’t be offended by Marvin’s comments. He was just kidding.

(a) I see why he is upset though.

(b) In that case, I’m not saying sorry.

(c) You’re right. He’s overreacting.

(d) Still, I find him insensitive.

6.

Q. Your outfit isn't in line with our office dress code.

(a) I'll stick to it more closely from now on.

(b) I agree. There is no need for us to change it.

(c) You look alright in my opinion.

(d) You’re too lax about the rules.

7.

Q. Pardon me. Can you direct me to the science museum?

(a) It’s best to book online in advance.

(b) You can pick up tickets out front.

(c) Sure, I’ll make the arrangements.

(d) It’s on my way if you want to follow me.

8.

Q. It looks like Jane struggling at her new job.

(a) Maybe she just needs time to settle in.

(b) I knew she’d be back on her feet soon.

(c) I told you she was a capable person.

(d) She won’t be unemployed for long though.

9.

Q. The cash machine won’t take my card.

(a) There are no ATM's near by.

(b) That’s odd. Check the receipt.

(c) The magnetic strips probably worn out.

(d) Maybe it’s just a clerical error.

10.

Q. Did the store have everything on our grocery list?

(a) I think so, but I’ll double check before I go.

(b) I forgot to pick up some stuff.

(c) A few items were out of stock.

(d) Wait, I’m adding somethings to the list.