Question

Which of the following is the most important quality for a customer service agent.

• Being friendly
• Being a good listener
• Being highly experienced

Choose ONE of the options and you specific reasons and details to support your opinion.

Answer

I think being friendly is the most important quality for a customer service agent.

Most of all they represent the company.

When I called customer service center for a refund.

An agent listened carefully why I wanted to refund, explained in detail about a procedure of refund, and asked me if there's another question.

As a result, the image of the company is still good to me.

Therefore, I think being friendly is the most important quality for a customer service agent.