고객 만족시키기

Question 10.

회사 내부사정이 아닌 다른 사정으로 인하여 고객에게 서비스를 제공하지 못하였습니다.

(인사 및 문제 정리) Hello, Ms. Cooper. This is Mike calling about the problem from our meeting. From what you mentioned during the meeting, I understand that our loyal customer couldn't get a proper service. We had an issue with our computer system, and the technician didn't come on time to fix it, which made the situation worse.

  (주 해결 방안 제시) Well, I suggest that we should apologize to our customer, and give her partial or full refund if it is necessary. Since she is a very important customer for our company, why don't we offer her a 20% discount coupon for her next purchase? (두 번째 해결 방안) I think we also have to ask the technician to fix the computer problem as soon as possible so it won't happen again.

항상 원하는 답변을 준 이후에 추가적으로 제공된 표현문구들 중에서 골라 쓰세요.

(끝 맺음) If you have further questions, please contact me, I’ll talk to you later, bye

고득점을 위해서는 두번째 해결방안을 주시는 것이 좋습니다.

키워드는 항상 들은 대로 최대한 맞춰서 말해주시기 바랍니다.

part 6.