[SAMPLE RESPONSE]

Good morning Mr. Simons. This is Cathy Talone from building maintenance returning your phone call. I just listened to your message, and I understand that the air-conditioning unit on your floor is not working and won’t be fixed until next Tuesday. You also mentioned that the heat is making many employees uncomfortable. It might be a good idea to set up some fans to move the air around. There are several in the basement that you can use. You should also consider lowering the window blinds right after lunch. This will prevent the afternoon sun from shining directly into your office. Please feel free to contact me at extension 3432 if you have any other questions. Thank you.