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I'm calling about the problem you brought up at the meeting. You asked us to come up with some ideas on how to deal with the sales representative problem. Well, I think the last time the sales representatives had training was when they started with the company, so it might be good to hold a series of trainings on dealing with customers, especially being more service-oriented. And another thing we could do is get the supervisors to be more active in monitoring what’s happening in the store. That way, the sales reps will be on their toes, making sure they’re getting the job done right. I also have ideas how we can implement my suggestions. If you need more help, please contact me.