쇼핑하다가 겪은 문제에 관한 질문입니다.

Q3. Have you ever experienced a problem while shopping? How did you handle the problem?

I once had a problem when I had shopped online. 

One day, I had ordered a gray cardigan from an online shopping mall. 

Few days later, my order was delivered, and I opened the parcel. 

However, it was not the same as in the picture I saw online. 

The cardigan I had ordered was gray, but it was dark olive.

To solve the problem, I called the customer service center, and said I got wrong color. 

But, they said the color can look different by customer’s computer screen, 

and I need to pay for the additional delivery fee around 5$ if I want to exchange it. 

Instead, I wrote a review for the other customers like me that the real color was very different from the screen.

From this incident, I learned that I should always check online reviews of products before the order. 

Now, I prefer to go to the mall for shopping, not in online. I seldom use the online shopping when I want to buy some clothes. 

대과거시제랑 과거시제가 헤깔립니다..

첨삭 부탁드릴게요 ㅜㅜㅜ